Contact Us
Contact by Department
Customer Service
Are you a current customer with a service related issue? Contact our customer service team for assistance.
After dialing any number below, select Option 5 when prompted | Contact Us
Sales & Product Information
Have a sales or product related question? Contact our sales team to get started.
After dialing any number below, select Option 1 when prompted | Contact Us
Technical Support
Our technical support engineers are available on-site, and for extended business hours, to help you find answers to even the most challenging technical support issues.
After dialing any number below, select Option 3 when prompted | Open a Case
Email Deliverability
If you do not receive a response within a reasonable amount of time it might be that our email response to you is being blocked by your spam filter. Please check your spam folder and add the madcapsoftare.com domain to your safe senders list to ensure our emails get to you. As an alternative please feel free to contact us using the contact telephone numbers on our Contact Us or Technical Support page and we will be happy to assist you.
MadCap Software Office Locations
San Diego, California:
Headquarters
9171 Towne Centre Drive, Suite 335
San Diego, California
92122
Austin, Texas:
11401 Century Oaks Terrace, Suite 250
Austin, Texas 78758
Direct & toll-free numbers for US/Canada
Phone: +1 858-320-0387 |
Toll Free: +1 888-MADCAP-1 |
Fax: +1 858-754-1245
Direct & toll-free numbers
Australia | +61 1800 344 118
Belgium | +32 800 54 446
France | +33 800 91 43 66
Germany | +49 800 0009714
Great Britain | +44 800 086 8294
India | +000 8009190741
Ireland | +353 1800 816 355
Netherlands | +31 800 0229151
New Zealand | +64 800 001 121
Switzerland | +41 800 003 256
Please note: Toll-free numbers only operate within each country.
Callers must be in the country to call the corresponding toll-free number.
New Extended Platinum Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday
US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM
Eastern Time (UTC -5) | 2:00 AM to 9:00 PM
Europe (UTC +0) | 7:00 AM to 2:00 AM
