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Customer Service

Are you a current customer with a service related issue? Contact our customer service team for assistance.

After dialing any number below, select Option 5 when prompted    |   Contact Us

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Sales & Product Information

Have a sales or product related question? Contact our sales team to get started.

After dialing any number below, select Option 1 when prompted    |   Contact Us

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Technical Support

Our technical support engineers are available on-site, and for extended business hours, to help you find answers to even the most challenging technical support issues.

After dialing any number below, select Option 3 when prompted    |   Open a Case

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General Inquiries

For all other inquiries, please contact us here.

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Email Deliverability

If you do not receive a response within a reasonable amount of time it might be that our email response to you is being blocked by your spam filter. Please check your spam folder and add the madcapsoftare.com domain to your safe senders list to ensure our emails get to you. As an alternative please feel free to contact us using the contact telephone numbers on our Contact Us or Technical Support page and we will be happy to assist you.

MadCap Software Office Locations

San Diego, California:


9171 Towne Centre Drive, Suite 335
San Diego, California 92122

Austin, Texas:

11401 Century Oaks Terrace, Suite 250
Austin, Texas 78758

Direct & toll-free numbers for US/Canada

Phone: +1 858-320-0387 |

Toll Free: +1 888-MADCAP-1 |

Fax: +1 858-754-1245

Direct & toll-free numbers

Flag icon for Australia

Australia | +61 1800 344 118

Flag icon for Belgium

Belgium | +32 800 54 446

Flag icon for France

France | +33 800 91 43 66

Flag icon for Germany

Germany | +49 800 0009714

Flag icon for UK

Great Britain | +44 800 086 8294

Flag icon for India

India | +000 8009190741

Flag icon for Ireland

Ireland | +353 1800 816 355

Flag icon for Netherlands

Netherlands | +31 800 0229151

Flag icon for New Zealand

New Zealand | +64 800 001 121

Flag icon for Switzerland

Switzerland | +41 800 003 256

Please note: Toll-free numbers only operate within each country.

Callers must be in the country to call the corresponding toll-free number.

New Extended Platinum Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday

US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM

Eastern Time (UTC -5) | 2:00 AM to 9:00 PM

Europe (UTC +0) | 7:00 AM to 2:00 AM