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MadCap Software Support Center

We're committed to providing exceptional service and support. Access our product documentation below, or contact our Technical Support and Customer Support teams to get the answers you need.

Access MadCap Software’s Online Help and Knowledge Base

Find the answers, guides and resources you need with our product-specific online Help.

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MadCap Flare

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MadCap Central

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Madcap Contributor

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Madcap Lingo

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Madcap Mimic

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MadCap Capture

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Madcap Doc-To-Help

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Knowledge Base

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Contact Technical Support

Contact our Technical Support team by telephone or email. Please have your support key ready when contacting support.

If you do not know your maintenance key, please have the email associated to the license or subscription on hand.

View Contact Options
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Contact Customer Service

Current customers can contact our Customer Service team for assistance with license questions and other service needs.

Contact Customer Service

Additional Support Resources

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Learn more about our Platinum Maintenance and Support Plan, including our new extended support hours.

Learn More
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support faqs

Read frequently asked questions submitted to our
technical support team.

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Need to Re-install Your Licensed Software?

Customers who have a current software license and need to re-install or re-image a machine can download here. You will need to have your purchased license key available after downloading to enable your software.

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Submit Feedback

Whether a feature request, bug, website improvement or general feedback for the company and how we operate, please send us your feedback. We care about your experience and your input helps us improve.

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submit a feature request

Do you have a feature suggestion? Send it our way! Your feedback helps us develop better products.

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submit a software bug

Find a bug in our software? Let us know! Reports with clear and complete steps to recreate the bug are appreciated.

Submit Bug
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website and general feedback

Let us know how we can improve our website. General feedback also welcomed.

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