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MadCap Central Pricing and Licensing Information

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For Teams and Enterprises

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Content Development


Per user / Month
(Billed Annually)

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User Roles

MadCap Central
CxM Platform

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MadCap Flare

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Executive Administrator License

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Content Developer Licenses (Authors)

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Content Collaborator Licenses (SMEs)

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Platform, Project, and User Management

Executive Dashboard

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Single Sign On (SSO)

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Project, Team, Task & Workflow Management

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Team/User Management with Notifications via Email, the Notification Center or Slack

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Content Development

Topic-based & Micro Content Authoring

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Built-in Project Templates

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Robust Content Import

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Screen Capture and Image Editing

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Interactive Demos, Videos, Tutorials and Software Simulations

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Multi-channel Publishing

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Salesforce® Connector

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Zendesk® Connector

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ServiceNow® Connector

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Lightweight Cloud-based Editor for Subject Matter Expert Contribution and Review

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Hosting and Deployment

Hosting and Site Management

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Publishing Server and URL Management

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Publish Secure Private Output with Password Protected User Access

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Real-Time Actionable Usage Analytics and Reporting

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Translation Management (CAT Tool)

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Machine Translation Support

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Platinum Technical Support with Extend Support Hours

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Unlimited Phone and Email Support

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International Phone Support

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MadCap Flare Introductory Training

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Dedicated Customer Success Team

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World Class Customer Support

All products include our premium technical support plan with unlimited phone and email support, as well as free instructor-led introductory training for MadCap Flare.

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Contact our team

Not sure what plan is right for you? Our team of experts are available to answer your questions, provide a personalized quote, or schedule a private demo.

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+1 858-320-0387

See More Local Numbers

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Please note: Toll-free numbers only operate within each country. Callers must be in the country to call the corresponding toll-free number.


US and Canada

+1 858-320-0387



+32 800 54 446


+49 800 0009714

Great Britain

+44 800 086 8294


+41 800 003 256



+000 8009190741



+61 1800 344 118

New Zealand

+64 800 001 121

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License and Pricing FAQ’s

How is MadCap Central licensed and what is included with my purchase?

MadCap Central is licensed on a per user / per month basis, and can be billed monthly or on an annual basis. A 12-month commitment is required when purchasing online or through sales via a purchase order. Monthly licensing options can be purchased from within MadCap Central via credit card. Each user will have full access to all the functionality and features offered in MadCap Central. Included with your initial on-boarding process is 10 GB of storage for your company account.

How do I purchase a subscription to MadCap Central?

A MadCap Central license can be purchased (1) directly within the trial version of MadCap Central, (2) online in the MadCap Software store, or (3) by contacting sales@madcapsoftware.com or +1 (858) 320-0387. Note: Subject Matter Expert user accounts can be purchased within MadCap Central or through a sales representative.

Within MadCap Central (trial or existing license), you can select the number of seats you would like to purchase (or add/reduce seats to an existing account), purchase additional storage, and choose to be billed on a monthly or annual basis.

When purchasing online, all billing is done via credit card and with an annual commitment option only.

Note: You cannot add/change the number of seats or storage on an existing account through the online store at this time. Any changes must be completed within MadCap Central or by contacting sales@madcapsoftware.com or +1 (858) 320-0387.

Can I use a purchase order?

A company issued purchase order will be accepted for annual commitments only, with payment due within 30-days of purchase. All purchase orders must be completed through your sales account manager only.

Can I change (add or remove) the number seats on my existing MadCap Central account?

You can add, reduce or cancel the number of users on your account at any time. Refunds, however, are not given for cancellations or downgrades during your subscription term.

Can I purchase additional storage?

Your MadCap Central account includes 10 GB of storage usage. You can purchase additional storage for your company account in 10 GB increments, within MadCap Central or by contacting your sales account manager.

Are there any additional fees or installation cost?

There are no additional fees or installation costs with your MadCap Central purchase.

Will my work (e.g., teams, users, projects) in the trial version of MadCap Central be maintained once I convert to a full license?

If you purchase through the MadCap Central application itself, all your work in the trial version will be converted to the full license. If you purchase through e-commerce, you will be provided a brand new license key and will be starting over with a clean MadCap Central installation. If purchasing with a purchase order, a MadCap Software sales representative can assist you with converting your trial to a full license and preserving your work.

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