Technical Support Contact Options
We Are Here To Help
Current maintenance plan customers and free trial users can contact our technical support team Monday through Friday. Our Platinum Maintenance plan includes all software updates and upgrades, unlimited inquiries, and more.
Please note: You need your maintenance key or free trial support key to contact support.
Direct & toll-free numbers for US/Canada
Phone: +1 858-320-0387 |
Toll Free: +1 888-MADCAP-1 |
Fax: +1 858-754-1245
Direct & toll-free numbers
Australia | +61 1800 344 118
Belgium | +32 800 54 446
France | +33 800 91 43 66
Germany | +49 800 0009714
Great Britain | +44 800 086 8294
India | +000 8009190741
Ireland | +353 1800 816 355
Netherlands | +31 800 0229151
New Zealand | +64 800 001 121
Switzerland | +41 800 003 256
Please note: Toll-free numbers only operate within each country.
Callers must be in the country to call the corresponding toll-free number.
PLATINUM SUPPORT – UNLIMITED TELEPHONE AND EMAIL INQUIRIES
New Extended Platinum Telephone Support Hours
Provides Nearly 24 Hours of Support Monday-Friday
US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM
US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM
Europe (UTC +0) | 7:00 AM to 2:00 AM
Unlimited Email Support
Open a Case
BRONZE SUPPORT – UNLIMITED EMAIL INQUIRIES
New Extended Support Hours
Provides Nearly 24 Hours of Support Monday-Friday
US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM
US Eastern Time (UTC -5) | 2:00 AM to 9:00 PM
Europe (UTC +0) | 7:00 AM to 2:00 AM
Unlimited Email Support
Open a Case
Not on a Maintenance Plan
(or only have access to Bronze email
support)?
You can purchase a single telephone support inquiry below or contact sales to Upgrade.
